The sales module is so glitchy something that should take 10 minutes can sometimes take up to 2 hours. I can't think of a single thing I like about it. IF LIGHTSPEED WORKED, it would be an awesome product. We are currently demoing and evaluating other systems that are available to us and will be moving on as soon as possible. We would have already switched to another dms had we not been locked into a contract that was too expensive to get out of. At one point CDK told us we should have hired "accounting people". The general ledger is massive and extremely complicated to follow. Support calls go unanswered and unresolved for sometimes weeks. Suddenly, while creating options they way we had for the previous 4 years, when parts and labor were not accounted for properly in the deals, we were told it was because we were doing it wrong. Every new feature requires a paid subscription. Functions and features we were told were operational during the sales pitch and "demo" are still not up and running. She gave us not only conflicting information and instructions, but totally incorrect information we later learned. We would have been better off on our own than listening to the person they sent to train us on-site. However, after that, it's all on CDK and the crappy software. Our rollout was terrible mostly due to lack of communication on the part of our project leader on this end. Our experience with Lighspeed has been terrible since day one. According to customer service, server upgrades are planned, but the overall time needed is still within an acceptable range. The system can to bog down, and there's occasional loss of connection. It seems as if no single department oversees upgrades and changes to make sure the different modules perform the same way as the others.
There are inconsistencies in how information has to be entered into the different modules. This inefficiency can also cause confusion. Still no way to import or connect a customer-owned unit with Consignment Sales so to sell a customer boat, a duplicate unit has to be created.
Entry is user-friendly because the screens are laid out logically. The huge Custom Reporting module makes it easy to track and extract almost any combination of factors into one place for easy editing, copying, and sharing. This is an important feature for companies with multiple locations. Many defaults are flexible per store within the same parent company. Many User and WorkStation preferences are available to customize who's working in what area - one example is the printer selection, which can depend on the task and which store you're working in at the moment.
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There are available options in how to manage Inventory, according to the individual company needs. Integration among the modules is mostly complete so there's usually more than one place to look for information. The more we've learned we can do with the system, the more we like it, and adjust our practices to take advantage as often as possible. We were one of their an early Marine Sales and Service customers and they worked closely with us to tailor many features and defaults to more closely serve the marine industry. We transitioned to Lightspeed Evolution from a custom in-house program nearly 10 years ago. Start asking questions when any RO hits the 30 day mark and you'll uncover a host of problems and potential improvements you can make in your Service department.We have benefited from this system, and are very satisfied. While many dealers ask for a metric on an acceptable number of open RO's, I prefer to just look at them from the perspective of how old they are. While reviewing the open RO list is only one small part of managing Service, staying on top of this task can save a dealership huge amounts of money each year. Service is the hardest department to manage, and many owners and GM's come from the sales side of the business and aren't overly familiar with how the Service Department should function. While this is the EVO newsletter, any powersports/Marine/RV/Auto DMS can run these reports, and there isn't one dealership that should not be looking at these items each month.
In my last article for the CDK Lightspeed quarterly newsflash, I discuss some basic reports that each dealership owner/GM should look at each month.
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